Secure Shopping Policy

You can shop at with confidence.

This website makes use of 256-bit encrypted secure socket layer (SSL) connections; particularly important for those pages where users enter sensitive data. These include the Sign-up, Login, Account and Payment pages. You can see this in the address box of your browser, which will display the page name as “…”. Some browsers exhibit a padlock sign as well and provide an easy way for you to verify the validity of the site’s security credentials.

The website runs on a server which implements TLS/SSL connection security as well as HTTP Strict Transport Security (HSTS). As a result of these and other measures this website gets an ‘A+ Rating’ from Qualys SSL Labs. Less than 2% of “secure” sites on the web receive this rating! You can check this for yourself here.

In addition to offering customers the opportunity to pay via PayPal, we have also partnered with Stripe and in the past with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. Check this video to see how it works.

The company adheres to strict industry standards for payment processing, including:

• 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. is registered with the Authorize.Net Verified Merchant Seal program. If you wish to confirm this then click on the seal below:
Internet Payment Gateway

Security Recommendations for Shoppers
When registering or purchasing please use a strong password at least 8 characters long, mixing in numbers and both uppercase and lowercase letters. It is strongly recommended NEVER to use a dictionary word!

Refund Policy
All software in Carrick Communications’ MySatTools® suite will be available for download on a free 30 day trial period basis. If, during or after the evaluation of the software in the trial period, a user wishes to purchase a perpetual licence key then this can be done on the website. The licence key will then be emailed to the user. There are no refunds on the purchase of such perpetual licence keys.

It will be possible for customers to purchase optional annual maintenance and support contracts for the MySatTools® software that they purchase. There are no refunds for such maintenance and support purchases.
There are no refunds for purchased and downloaded Whitepapers, eBooks or other soft-copy documents.